CALL CENTERS

Nortec Software Call Centers

We see the call centers as extremely complementary to your existing branch network offering your customers the choice of either telephone or face-to face-service.

The call centers also handle incoming e-mail, although this is kept separate from the existing call handling teams at present.

Calls are answered from 8 am to 10 pm on weekdays and 8 am to 8 pm on weekends. Claims call centers answer calls 24 hours a day. All call center calls are toll free.

Investing In People

We are a team-centered community built on:

   Integrity
   Respect
   Excellent customer service
   Innovation
   Profitability

In staff development, our company makes a significant investment in training. It starts with a two-week induction at one of the company's training centers followed by regular refresher courses and one-on-one meetings with managers. All training is carried out in-house and coaching is carried out on a one-to-one basis, as part of the staff's Personal Development Plan.

Training and personal development are paramount in our staff dealings and everyone is encouraged to attain professional certifications. Having highly trained staff with professional qualifications has numerous benefits The company benefits from highly professional and knowledgeable staff leading to greater customer satisfaction. Apart from personal satisfaction and an increased sense of worth to the company, the individual benefits from having a recognized industry certification.

The Future

The company is committed to maximize call handling, continue the programs to multi-skill advisors and efficiently manage call traffic. There is also a plan to expand the management information, automate all staff issues, introduce new products and continue with staff development. Our call centers are evolving rapidly and with the development of technology and multi-media, the future is exciting. We aim to meet the desires of our customers and evolve accordingly.